When you contact us or book a service, we collect your name, phone number, email address, and service address. We need this to schedule your air duct cleaning and send you updates.
We also collect basic technical data when you browse our website, such as your IP address, browser type, and pages you visit. This helps us understand how people find and use our site.
We use your contact details to respond to your request, confirm appointments, and provide the air duct cleaning you asked for. We may also send you service reminders or follow-up messages about your cleaning.
Your information helps us improve our website and services. We do not sell your personal information to anyone.
Our website uses cookies to remember your preferences and keep the site running smoothly. Cookies are small files stored on your device that help us understand how you interact with our pages.
You can disable cookies in your browser settings. If you do, some parts of our website may not work as well, but you can still contact us by phone.
We use third-party analytics tools, like Google Analytics, to see how visitors use our site. These tools collect anonymous data such as page views and time on site.
We may also use scheduling or review platforms that have their own privacy policies. We encourage you to review those policies when you use their services.
We share your information only with trusted partners who help us run our business, such as scheduling software or payment processors. These partners agree to keep your data confidential.
We may disclose your information if required by law or to protect the rights and safety of Fluxvia, our customers, or others.
We keep your personal information for as long as needed to provide services and meet legal requirements. When it is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. This includes secure servers and restricted access to your data.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your information.
You can request to access, correct, or delete the personal information we hold about you. You can also opt out of marketing messages at any time.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.